Terms of orders and payments

ORDERING / TRANSPORT

The minimum opening order value is EUR 1500,00
The minimum order value for shipment is EUR 1,000
The minimum order value for deliveries without transportation charges is:
– EUR 500,00 for deliveries to the Portugal;
– EUR 1,000 for deliveries to France, UK, Germany, Denmark . Norway Italy, Switzerland, Spain, United Kingdom, Ireland, Sweden, Finland, Poland, Hungary and Czech Republic and Austria
– EUR 1,500 for deliveries to Monaco, Alpine Latvia, Estonia, Lithuania, Romania, Slovakia, Serbia, Croatia, Slovenia, Bulgaria, Greece and rest of the world; for deliveries below EUR 1,500 the extra charge is minimal EUR 150;

These terms exclude service orders.
In case of shipment to islands (e.g. Sicily, the Greek Islands, Guernsey or Tenerife), the abovementioned transportation charges are subject to a surcharge.

The terms of delivery will be EXW (INCOTERMS 2010) Lisbon, Portugal. Upon request DAP terms will be quoted.
Delivery conditions:
–  We only deliver to the curb at the delivery address and the items will be delivered packed on a pallet or corrugated boxes;
–  In case the delivery address is not accessible for an international truck (52.5 ft) a surcharge of EUR 75 will be applied;
–  Any changes for the delivery after the goods have been dispatched may lead to a delay and possible extra costs, which will be charged to you.

ORDER ACCEPTANCE

ISHELA only accepts an order after having received full business details of the customer:
–  Trade name and, if applicable, VAT number
–  Delivery address
–  E-mail address
–  Company name
–  Invoice address
–  Telephone number(s)
–  Contact name
–  Opening hours

PAYMENT

–  Payment can be made through a bank transfer or by credit card via the website. Cheques are not accepted.
–  Clients placing an order with a value of EUR 1,500 or more are eligible for a credit rating. Approval needs to be given by a credit insurance company.
–  ISHELA reserves the right to request an advance payment.
–  When making payment always refer to the client number and order or invoice number.
Warning: beware of phishing emails. Ishela will never provide new bank details by email.

CUSTOMER SERVICE

–  For our General Terms and Conditions and Reseller Terms (Internet Policy): please see our website www.ishela.com.
–  For After-Sales service please contact ethel@ishela.com.
–  Please find our complete collection at www.ishela.com
–  Some items in the product-range may have been discontinued, taken out of production and/or may be temporarily out of stock. 

COMPANY DETAILS

Name: ISHELA EUROPE LTD
Address: Avenida da Liberdade 129B
Postal code – City: 1250-140, Lisbon
Country: Portugal
Telephone: +351-937052555
E-mail: info@ishela.com
Website: www.ishela.com
VAT number: PT515136514
Registration number: 515136514

COMPLIANCE

Name: ISHELA EUROPE LTD
Address: Avenida da Liberdade 129B
Postal code – City: 1250-140, Lisbon
Country: Portugal
Telephone: +351-937052555
E-mail: info@ishela.com
Website: www.ishela.com
VAT number: PT515136514
Registration number: 515136514

BANK DETAILS

Payment in Euros

IBAN: PT50 0033 0000 455602886100 5
BIC (Swift): BCOMPTPL
Name: Millennium BCP
Account no.45560288610
Address: Millennium BCP Branch – AMOREIRAS
Country: Portugal

Payment in USD

Account no.45560428290
IBAN: PT50003300004556042829005
SWIFT: BCOMPTPL
NIB: 0033 0000 45560428290 05